Refund & Returns Policy

Effective Date: 08/20/2026

Thank you for choosing Beyaz Solutions Corp We are committed to providing high-quality durable medical equipment ("DME") and medical supplies while maintaining the highest standards of patient safety, product integrity, and customer service. Because many medical products are intended for personal use or are subject to health and safety regulations, our return and refund practices differ from those of a traditional retail store. This Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

About Our Company

Beyaz Solutions Corp is a supplier of durable medical equipment, mobility aids, orthopedic braces, diabetic supplies, respiratory equipment, catheters, and other healthcare products. Many of the products we distribute are medical devices or hygiene-sensitive items that cannot legally or safely be resold once they have been opened, used, or removed from their original packaging. For this reason, certain products may not be eligible for return or refund. These restrictions are common across the DME industry and are intended to protect the health and safety of all patients.

Return Eligibility

If you are not satisfied with your purchase, you may request a return by contacting our Customer Service department within 30 after the product has been delivered.

To qualify for a return, the product must be unused, unopened, in its original manufacturer's packaging, include all accessories, manuals, labels, and documentation, and be in resalable condition. Proof of purchase or your order number may be required before a return can be authorized. Returns that do not meet these requirements may be refused or returned to the customer.

Approval of a return request does not guarantee that a refund will be issued. All returned merchandise is subject to inspection upon receipt before a final determination is made.

Non-Returnable Products

To protect patient safety and comply with applicable health and sanitation standards, certain products cannot be accepted for return once they have been shipped, opened, or used.

Examples of products that are generally non-returnable include opened urinary catheters, diabetic testing supplies, CPAP masks, CPAP tubing, cushions, filters, incontinence products, compression garments, personal hygiene items, sterile medical supplies, disposable medical products, products that have come into contact with the body, customized or special-order equipment, and any product identified as non-returnable at the time of purchase. Used wheelchairs, walkers, braces, cushions, hospital beds, respiratory equipment, or mobility devices that show signs of use, assembly, or wear may also be ineligible for return unless defective or shipped in error. These restrictions are widely followed throughout the DME industry because many products cannot be safely reissued to another patient.

Damaged, Defective, or Incorrect Products

If your order arrives damaged during shipping, contains the wrong product, or includes a manufacturing defect, please notify us as soon as reasonably possible after delivery.

We may request photographs of the product, packaging, shipping label, or any visible damage to assist in evaluating your claim. Once the claim has been reviewed, we may, at our discretion, provide a replacement, exchange, repair, or refund, depending on the nature of the issue and product availability.

Products that have been intentionally modified, improperly installed, misused, neglected, or damaged after delivery are not considered defective for purposes of this policy.

Return Authorization

To ensure proper handling of returned merchandise, all returns must receive prior authorization from Beyaz Solutions Corp before being shipped back.

Returns sent without prior authorization may be refused and returned to the sender at the customer's expense. Once your request has been approved, we will provide instructions regarding where and how to return your merchandise. Industry practice among DME suppliers is to require return authorization before accepting returned medical equipment.

Refund Processing

After your returned merchandise has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment whenever possible. Processing times vary depending on your financial institution or payment provider and may require several business days after the refund has been approved.

Original shipping charges, expedited shipping fees, installation charges, assembly fees, and similar service charges are generally non-refundable unless the return results from our error or a verified manufacturer defect.

Return Shipping

If a return is approved because we shipped the incorrect product or because the product arrived damaged or defective, Beyaz Solutions Corp will provide reasonable instructions regarding return shipping and, where applicable, prepaid return shipping.

For all other approved returns, customers are generally responsible for return shipping costs and for ensuring that products are properly packaged to prevent damage during transit. We recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.

Restocking Fees

Certain eligible returns may be subject to a reasonable restocking fee to cover inspection, processing, repackaging, and administrative costs, where permitted by applicable law. Any applicable restocking fee will be communicated during the return authorization process before the return is finalized. Restocking fees are commonly applied by DME suppliers to eligible non-defective returns.

Manufacturer Warranties

Many durable medical equipment products are covered by manufacturer warranties rather than warranties provided directly by Beyaz Solutions Corp.

Warranty coverage, duration, limitations, and repair or replacement procedures vary by manufacturer and product. Customers seeking warranty service may be asked to provide proof of purchase and cooperate with the manufacturer's warranty process when applicable.

Normal wear and tear, misuse, accidental damage, unauthorized repairs, improper maintenance, or use inconsistent with manufacturer instructions may void applicable warranty coverage.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the order will instead be subject to this Refund Policy.

Special-order items, customized products, and products obtained specifically at a customer's request may not be eligible for cancellation after procurement has begun.

Limitation of Refund Rights

Beyaz Solutions Corp reserves the right to refuse any return or refund request that does not comply with this Refund Policy, that involves products returned in unsanitary or damaged condition, or where fraudulent, abusive, or suspicious activity is suspected.

Nothing in this policy limits any rights that customers may have under applicable federal, state, or local consumer protection laws.

Changes to This Policy

We reserve the right to modify this Refund & Returns Policy at any time to reflect changes in business practices, manufacturer requirements, legal obligations, or industry standards. Updated versions will become effective upon posting on our website and will apply to purchases made after the effective date.

Contact Information

If you have questions regarding returns, exchanges, refunds, or warranty claims, please contact us:

Beyaz Solutions Corp
Address: 300 Cadman Plaza West STE 12030
Brooklyn, NY 11201
Phone: 347-783-1147
Fax: 347-861-6877
Email: admin@beyazsolutions.com